Generally, a terms of service document will cover (or accompany other statements covering) the following details:
- Limitation of liability
This is a disclaimer stating that your business will not be held responsible for any errors that may be present in your website or app’s content, and any issues that could arise as a result of using these services.
To protect your content and any user-generated content that may be shared on your platform, you should include a clause clearly stating who owns and has the rights to certain content; how users are permitted to use this content; and how to report copyright infringements.
- Community standards
This is particularly relevant for social platforms. Having a set of guidelines around acceptable user behaviour is crucial to preventing and policing any online abuse, privacy violations or offensive material posted on your website or app.
- Governing law
Your Terms of Service should state which laws they are governed by, based on where your business is located.
While you’re not legally required to have a terms of service statement, it’s still generally advisable to have one in place to protect your business and intellectual property, and to address user concerns such as online privacy and data ownership.
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