What is an acceptable use policy, and when do I need one?
An acceptable use policy (AUP) is a document that explains the ways in which a website, computer network or other online service may and may not be used.
To ensure that your policy doesn’t mislead users or leave your business exposed, we’ve put together a 5-point guideline that we recommend reviewing your policy against:
Are you writing a bespoke policy for one business, or a blanket policy for multiple websites or apps?
Take the time to review all products, services and processes involved — depending on their respective functions and types of data being processed, you may need to create separate privacy policies that specifically cover each of your offerings.
Have you covered all the laws that apply to you and your business? Besides the laws local to your area, consider also where your customers are based, and any additional laws you will need to comply with as a result.
As more high-profile data breaches and privacy scandals seem to unfold every day, it’s wise to confront current concerns that users and regulators may have about issues such as email spam, data storage and security.
No part of your policy should be left open to interpretation — it should be as clear and precise as possible. Scan your policy for any ambiguous wording or legal gaps where you should include a limitation of liability clause.
Just like any other important business document, we advise engaging a legal professional to review your policy and ensure all bases are covered.