What is GetTerms.io?
Why do I need an eCommerce terms of service statement?
Technically, you don’t need an eCommerce terms of service statement. It’s not required by law, but it’s generally wise to include one on your site to cover the expectations and agreements between you and your users. Some organisations may even request you make one available before you can enter into a relationship with them.
Most of the time, site owners and users behave in a fair and reasonable fashion, making your terms and conditions info redundant. However, in unusual circumstances, such as those involving abuse, intellectual property theft or unlawful behaviour, having your terms and conditions stated explicitly can offer basic protections for you and your business by limiting your liability and clarifying your rights over the content you publish.
Unlike with website terms, privacy policies may be required by law, depending on where you operate. It’s highly recommended that you have one, especially if you run an e-commerce website that collects any sort of private data from users (e.g. payment details, address and phone number, cookie data).
Do I have to give credit when using a GetTerms.io policy?
No. Policies generated by GetTerms.io may be used without credit or a link back. Feel free to change and adapt the content for your particular purpose also.
Do I need to register an account?
No, we don’t require an account. Just fill out our order form with your company details and policy disclosure preferences, then click the generate button to begin your one-time order and payment.
How much does it cost?
Our Basic Pack supports most websites that don’t collect personal information, for example, product catalogues that support offline commercial operations. For a fully featured eCommerce business, we recommend our Comprehensive Pack starting at $49.
As more sweeping data privacy legislation come into effect around the world, you could be putting your business at serious legal and financial risk if you do not have eCommerce terms and conditions on your site.
Not every business or website works the same way, and you’ll need to check which privacy laws apply to you based on your business practices.
The types of personal data you collect from customers and visitors to your website.
“Personal data” can include information such as names, phone numbers, email addresses, billing information and purchase history. You should also explain why it’s necessary for your business to collect each category of data listed in your eCommerce policy.
How you collect customer data.
Account registration, newsletter subscription forms and live chat tools are all methods by which your store may be collecting personal data.
How you use any personal data collected by your business.
From marketing campaigns to processing refunds, you must clearly explain to customers how their data is being used or shared by your business.
How users can manage data collected about them.
Your policy should explain to users their rights around their personal data.
Major privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) each contain a list of rights that citizens based in the EU and California are entitled to, respectively.
If your business is bought by or merged with another company, you should explain how existing customers’ information will be handled and who will have ownership of the data.
Include your contact details so that customers can get in touch with you about any queries they may have about their data or privacy.
The effective date of your policy
Whenever your policy is updated, be sure to update the date your amended policy takes effect.
Under the GDPR, certain types of information collected via cookies could be considered personal data, which could mean tough penalties for businesses that do not comply with the law.
- You have a physical presence in the European Economic Area (EEA)
- You sell to or receive online traffic from customers in the EEA
- You process the data of people based in the EEA
Even though your business may not currently fall under these criteria, it would be prudent to create a policy anyway given that you can’t really control who accesses your website – and in the future, your business may also start to expand into the EEA!
As an online business owner, you are responsible for handling and protecting large volumes of sensitive customer data.
Building an eCommerce business isn’t easy, but nailing your privacy and legal obligations early will help to reassure your customers and allow you to stay focussed on growing your business without worry.