Trusted by over 500k online businesses
From startups to thriving online businesses, GetTerms has helped over 500,000 websites meet the compliance requirements of global data privacy laws
How to use our refund policy generator
- Create an account
- Answer a few simple questions
- Get your generated refund policy instantly
- Upload it to your website or app using one of the four methods we offer:
- Embed it with a live code snippet
- Add it using our WordPress plugin
- Use our free hosted version with a direct link
- Copy and paste it as html directly into your content editor
Quick, painless and economical way for our little enterprise to be compliant!
What will your generated return policy include?
Our refund policy generator creates a comprehensive refund policy that includes the essential clauses required to clarify your refund process and give your customers the confidence to shop with you.
Return Conditions
States your commitment to a simple return process, setting conditions for a purchase to be eligible for a refund, and clarifying a customer's options for reimbursement.
Return Process
Provides instructions for how customers can contact you regarding a return, and defines who is responsible for paying return shipping should it be required.
Refund Policy
Explains your internal process for processing returns and states the expected time a customer can expect to wait for their return to be processed.
Channel for Questions
Provides customers with contact information of your returns team, should they have questions about your return policy.
Available in 7 languages
Your refund policy should be easy to understand, and that starts with using the right language for your readers. In addition to both UK English and US English, we've translated our policies into Español, Français, Italiano, Deutsch and Hindi.
Simple Installation
Download the GetTerms WordPress plugin to get access to all of your policies as handy short codes. Alternatively, you can paste a code snippet directly onto your website.
Loved by thousands of online businesses, just like yours.
Rated 4.9 stars
Enrique Camarena
Rated 5 stars
Great service and extremely easy to use. Saves you from stressful thinking and saves lots of time.
Ariel N Atkinson
Rated 5 stars
Thank you guys for making this so easy for my new website. I really appreciate you♥
Gisell
Morado Creative Studio
Rated 5 stars
So easy to use. I plan on recommending it to all of my clients.
Kristy
Studio K Ford
Rated 5 stars
Thank you Getterms! So easy to use and super handy for beginners :)
Martha Duffet
Rated 5 stars
So quick and easy. Saved me tons of time, when I have lots of projects going on. One less headache.
Greg
ResusciTech
Rated 5 stars
Very easy to use. Much better experience than other online services with hidden fees
Rob Parmenter
Rated 5 stars
A fantastic service I've used a few times now for various websites. I keep coming back because it is easy, comprehensive, and reasonably priced.
Perye
Rated 5 stars
Super fast and efficient. Thanks for saving me a headache
Enrique Camarena
Rated 5 stars
Great service and extremely easy to use. Saves you from stressful thinking and saves lots of time.
Ariel N Atkinson
Rated 5 stars
Thank you guys for making this so easy for my new website. I really appreciate you♥
Gisell
Morado Creative Studio
Rated 5 stars
So easy to use. I plan on recommending it to all of my clients.
Kristy
Studio K Ford
Rated 5 stars
Thank you Getterms! So easy to use and super handy for beginners :)
Martha Duffet
Rated 5 stars
So quick and easy. Saved me tons of time, when I have lots of projects going on. One less headache.
Greg
ResusciTech
Rated 5 stars
Very easy to use. Much better experience than other online services with hidden fees
Rob Parmenter
Rated 5 stars
A fantastic service I've used a few times now for various websites. I keep coming back because it is easy, comprehensive, and reasonably priced.
Perye
Rated 5 stars
Super fast and efficient. Thanks for saving me a headache
Ethan
Rated 5 stars
Absolutely easy to use. Loved everything about this service!
Sarah
Rated 5 stars
Absolutely outstanding. quick and painless experience. Lovely to have something so worthwhile given to you free of charge and no strings attached. Thank you so much!
Kobus
Rated 5 stars
Just amazing! I'm blown away how easy it was to generate a professional privacy policy, cookie policy and terms of service policy.
Ben
Do What You Can't
Rated 5 stars
I'm incredibly impressed in both the value and quality of service this policy generating service provides! This saved me SO much time and money!
HDMI Expert
Pixel Pro UK
Rated 5 stars
This was so easy to use. Absolutely Great Thanks, saved me quite a lot of time and effort in having to try and come up with my own words on a subject I knew very little about :)
Alexander Hayes
Rated 5 stars
Brilliant! I keep returning to generate new policies with my clients. A comprehensive and excellently presented service.
ToddT
Peak n Pedal Sports
Rated 5 stars
Quick, painless and economical way for our little enterprise to be compliant!
Deary
Rated 5 stars
Perfect. Easy. Acceptable price. Well written. Fast.
David
Rated 5 stars
Saves me $1000 of dollars in Law fees. And helps me understand polices in an easy to digest way
Ethan
Rated 5 stars
Absolutely easy to use. Loved everything about this service!
Sarah
Rated 5 stars
Absolutely outstanding. quick and painless experience. Lovely to have something so worthwhile given to you free of charge and no strings attached. Thank you so much!
Kobus
Rated 5 stars
Just amazing! I'm blown away how easy it was to generate a professional privacy policy, cookie policy and terms of service policy.
Ben
Do What You Can't
Rated 5 stars
I'm incredibly impressed in both the value and quality of service this policy generating service provides! This saved me SO much time and money!
HDMI Expert
Pixel Pro UK
Rated 5 stars
This was so easy to use. Absolutely Great Thanks, saved me quite a lot of time and effort in having to try and come up with my own words on a subject I knew very little about :)
Alexander Hayes
Rated 5 stars
Brilliant! I keep returning to generate new policies with my clients. A comprehensive and excellently presented service.
ToddT
Peak n Pedal Sports
Rated 5 stars
Quick, painless and economical way for our little enterprise to be compliant!
Deary
Rated 5 stars
Perfect. Easy. Acceptable price. Well written. Fast.
David
Rated 5 stars
Saves me $1000 of dollars in Law fees. And helps me understand polices in an easy to digest way
Tarrise
A To Go Life
Rated 5 stars
This was so easy. And for that I'm grateful. This is my first website and OMG the learning curve!!! This was exactly what we need to get started. I will be back for more!
Cheri Watson
Rated 5 stars
I was looking for a quick and easy policy creator and this is it. You input your information and they simply apply it to the policy.
Gabriel
Rated 5 stars
Are you kidding me?!?! This service is great! I'm a first time app builder and no one tells you about all the small stuff that you need. GetTerms had just what I needed to publish a solid privacy and terms of service statement.
Ellie Alvarado
Rated 5 stars
What a time saver! This service took the hassle out of drafting Policy as well as Terms and Conditions out for myself. Thank you.
Matthew
Rated 5 stars
Super quick and just what I needed, didn't have to spend more than 5 minutes creating and deploying my privacy policy which is how it should be.
Gregor McElvogue
Rated 5 stars
Wow - too easy - you need to pay your handsome squirrels a bonus - they're working overtime!
Shawn Wilson
Hammer Lane Industries
Rated 5 stars
Super easy and simple to complete! Finally a policy generator that makes sense, is easy to use and friendly!
Tony Brown
Rated 5 stars
Quick & Easy for my simple needs. And, completely free. No catches like other terms generators.
Regina McCarty
Rated 5 stars
This was an amazing experience and they have great support!
Tarrise
A To Go Life
Rated 5 stars
This was so easy. And for that I'm grateful. This is my first website and OMG the learning curve!!! This was exactly what we need to get started. I will be back for more!
Cheri Watson
Rated 5 stars
I was looking for a quick and easy policy creator and this is it. You input your information and they simply apply it to the policy.
Gabriel
Rated 5 stars
Are you kidding me?!?! This service is great! I'm a first time app builder and no one tells you about all the small stuff that you need. GetTerms had just what I needed to publish a solid privacy and terms of service statement.
Ellie Alvarado
Rated 5 stars
What a time saver! This service took the hassle out of drafting Policy as well as Terms and Conditions out for myself. Thank you.
Matthew
Rated 5 stars
Super quick and just what I needed, didn't have to spend more than 5 minutes creating and deploying my privacy policy which is how it should be.
Gregor McElvogue
Rated 5 stars
Wow - too easy - you need to pay your handsome squirrels a bonus - they're working overtime!
Shawn Wilson
Hammer Lane Industries
Rated 5 stars
Super easy and simple to complete! Finally a policy generator that makes sense, is easy to use and friendly!
Tony Brown
Rated 5 stars
Quick & Easy for my simple needs. And, completely free. No catches like other terms generators.
Regina McCarty
Rated 5 stars
This was an amazing experience and they have great support!
Why use GetTerms?
It’s simple, we’re the easiest to use tool on the market. We created GetTerms in an effort to make compliance effortless. Our policy generator is easy to use, reliable and comes with all of our other great products, including a privacy policy, cookie consent banner and consent management platform!
FAQs
What is a refund policy?
A refund policy – sometimes called an exchange policy or return policy – is a document used by stores to provide transparency around their return process and what makes a purchase eligible for a return.
What is the purpose of a refund policy?
A return policy’s purpose is to give consumers confidence that they are protected should a product not meet expectations, and to limit a business’s exposure to financial risk and disputes caused by customers abusing return loopholes.
What kind of businesses need a refund policy?
We recommend implementing a refund policy for any business that sells a product, physical or digital. This includes both ecommerce and brick and mortar stores. A refund policy is critical to protecting your business’s interests and the interests of your customers, and in most cases, legally required. Follow the example of some of the biggest retailers around the world – ASOS, Amazon, or Cosco – make sure you have a refund policy in place.
Why use a refund policy generator over a refund policy template?
There are a few great reasons to use a refund policy generator over a template:
-
Generating a policy takes less time than editing a template
-
Generators come with a dashboard that allows you to update all your policies from one place
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Generators will host your policy which means you won’t need a website to display it to your customers – perfect if you run your store from a social media platform
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Generators like GetTerms monitor changes in laws and will notify you if you need to update your refund policy for compliance reasons
-
Generators will ask you clear questions that you can easily understand so that your policy can be tailored to your business’s needs
That being said, if you’re after a template, we’ve created one you can use free of charge!
What should be in a standard refund policy?
A standard refund policy should include:
-
Return timeframe (how long customers have to initiate returns)
-
Available return options (store credit, exchange, or refund)
-
Condition requirements for returned items
-
Return process instructions
-
Information about who pays for return shipping
-
Expected processing timeframe for refunds
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Contact information for return-related questions
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Last updated date for the policy