SaaS Privacy Policy Template
Use our free privacy policy template for California to create your own CCPA / CPRA ready privacy policy.
Last reviewed: 27 May 2026 by Alistair Hinchliffe
This template gives you a privacy policy that meets PIPEDA, the federal law that applies to almost every Canadian website. Before you publish, check which other laws apply to you, because each one adds specific things your privacy policy needs to say.
This template if implemented properly should cover your Canadian PIPEDA requirements. If you operate across more than one of the scenarios above, our privacy policy generator builds a single policy that handles all your overlapping jurisdictions from a short questionnaire, and keeps it up to date automatically as these laws change. It also comes with a consent banner generator for Law 25 and GDPR cookie consent.
Your privacy is important to us. It is [Company name]‘s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, [Website URL], and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of [Date policy is uploaded to your website]
Last updated: [Date last updated]
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information — for example, when you submit content to us or when you contact us — which may include one or more of the following:
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We may disclose personal information to:
The personal information we collect is stored and/or processed in [location your data is stored – e.g. Canada], or where we or our partners, affiliates, and third-party providers maintain facilities.
The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:
Where you give us consent to collect and use your personal information for a specific purpose. Subject to some restrictions, you can, at any time, refuse to consent, or continue to consent to the collection, use or disclosure of their personal information by notifying us using the email address below in the ‘Contact Us’ section. Withdrawal of consent may impact our ability to provide or continue to provide services.
Customers cannot refuse collection, use and disclosure of their personal information if such information is required to:
While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you need to make your access request in writing and pay a minimal fee of $30.00.
If any organizational fees seem unjust, you have the right to complain about this. We retain the right to decide how we disclose the copies of your PII to you. We will take all necessary measures to fulfill your request in 30 days from receipt, otherwise we must inform you of our inability to do so before the 30-day timeframe if:
We can also extend the time limit for the length of time required to convert the personal information into an alternative format. In these circumstances, we will advise you of the delay within the first 30 days and explain the reason for it.
You may request a correction to any factual errors or omissions within your PII. We would ask you to provide some evidence to back up your claim. Under PIPEDA, an organization must amend the information, as required, if you successfully demonstrate that it’s incomplete or inaccurate.
You may contact us at any time, using the information provided in the Contact Us section of this privacy policy if you believe your PII on our systems is incorrect or incomplete.
If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commission of Canada.
This privacy policy complies with the PIPEDA’s requirements and ten principles of privacy, which are as follows:
To enquire about [Business name] only’s privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact us section of this privacy policy.
If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:
30 Victoria Street
Gatineau, QC K1A 1H3
Toll Free: 1.800.282.1376
www.priv.gc.ca
For any questions or concerns regarding your privacy, you may contact us using the following details:
[Privacy Officer]
[Privacy Officer’s contact details]
A website privacy policy is the public document that tells your visitors what personal information your site collects, how you use it, who you share it with, and how they can access, correct, or withdraw consent for that information. In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) makes a privacy policy a legal requirement for most commercial websites. Provincial laws including Quebec’s Law 25, Alberta’s PIPA, and British Columbia’s PIPA can apply on top of PIPEDA depending on where your users are located.
This template is built around PIPEDA’s ten fair information principles and covers the disclosures the Office of the Privacy Commissioner of Canada expects to see, including lawful purpose, consent, access rights, withdrawal of consent, safeguards, and cross-border data transfers. Replace the placeholder text with your specifics and you have a working draft.
You need a website privacy policy if your site collects any personal information from people in Canada. That covers contact forms, email signups, e-commerce checkouts, account registrations, cookies, analytics, and tracking pixels. PIPEDA applies to almost every commercial website with Canadian users, regardless of where the business is based.
PIPEDA is Canada’s federal private-sector privacy law. It applies to organizations that collect, use, or disclose personal information during commercial activity. A US-based SaaS product accepting Canadian sign-ups is covered. A Canadian blog earning revenue through ads is covered. A small online store shipping to Canadian customers is covered.
A handful of provinces have their own private-sector privacy laws that apply in place of PIPEDA for purely intra-provincial activity: Alberta’s PIPA, British Columbia’s PIPA, and Quebec’s Law 25. In practice, most websites still need to satisfy PIPEDA at the federal level, plus Quebec Law 25 on top of PIPEDA whenever Quebec residents are in scope.
If your site collects no personal information at all (no forms, no analytics, no cookies, no accounts), you may sit outside PIPEDA. However, almost no modern website meets that bar.
A PIPEDA-compliant website privacy policy must identify what personal information you collect, why you collect it, how you use it, who you share it with, how long you keep it, how you protect it, and how users can access, correct, or withdraw consent. It must also name a person accountable for privacy at your organization.
These requirements flow from PIPEDA’s ten fair information principles, which the Office of the Privacy Commissioner of Canada uses to assess compliance. In a website privacy policy, they map to specific disclosures:
The template on this page covers each principle. If you customize it, every principle should still be addressed somewhere in the final document.
A Canadian website privacy policy is built around PIPEDA’s consent-based model and ten fair information principles. It sits between the EU’s strict GDPR framework and the US’s sector-specific patchwork. The biggest practical differences: implied consent is acceptable for non-sensitive data, a named Privacy Officer is required, and cross-border data transfer disclosures are mandatory.
If you arrived with a US or EU template and are localizing it for Canada, here is what to change.
Manually localizing a foreign template is fiddly and easy to get wrong. Our privacy policy generator builds a Canada-ready policy from a short questionnaire and updates it when the law changes.
Yes. If your website serves users in Quebec, Law 25 adds disclosures that PIPEDA does not require: a publicly named Privacy Officer, a privacy impact assessment for cross-border transfers, automated decision-making notices, mandatory breach notification, and rights to data portability and de-indexing. The policy must also be available in French.
Law 25 (formerly Bill 64) made significant amendments to Quebec’s previous private-sector privacy law in staged rollouts through 2022, 2023, and 2024. It is the strictest private-sector privacy law in Canada and sits closer to the GDPR than to PIPEDA on several points.
Practical additions a Quebec-facing privacy policy needs:
Enforcement under Law 25 has picked up since the final September 2024 roll out. In December 2024 the Commission d’accès à l’information issued its first decision under the reformed framework, ordering an organization to stop using facial recognition for employee access. In September 2025 the CAI joined the federal Privacy Commissioner and the BC and Alberta commissioners in a joint TikTok investigation that produced the first CAI rulings on Law 25’s transparency and consent provisions, with direct implications for how privacy policies must describe profiling, tracking, and targeted advertising. Law 25 is also the only Canadian private-sector privacy law with a private right of action: where a violation is intentional or results from gross fault and causes harm, the court must award at least CAD $1,000 in punitive damages, under section 93.1 of the Private Sector Act, and collective action is available.
If Quebec users are out of scope, you can skip these additions. If they are in scope, Law 25 disclosures sit on top of PIPEDA, not in place of it.
Operating a website that collects personal information from Canadian users without a privacy policy puts you in breach of PIPEDA. Complaints to the Office of the Privacy Commissioner of Canada can trigger investigations, public findings, and orders to comply. Quebec’s Law 25 adds the possibility of significant administrative monetary penalties.
PIPEDA itself has historically had limited direct fining power, but several pathways still create real risk:
In practice, the most common consequences are platform-side (a lost ad account or app store listing) rather than regulatory, but Quebec users now carry meaningfully larger regulatory exposure than the rest of Canada.
No. A privacy policy is the single most visible compliance document, but it is rarely enough on its own. Depending on what your site does and who it serves, you may also need a cookie consent banner, a cookie policy, terms of service, CASL-compliant email practices, and additional documents for Quebec, EU, or UK users.
The other pieces a Canadian website usually needs:
Most Canadian websites with meaningful traffic need at least three of these: a privacy policy, a cookie policy with a consent banner, and terms of service. Sites that take payments or hold accounts usually need more.
While using a template is a perfectly acceptable way to create a privacy policy, but a privacy policy generator will get the job done in a fraction of the time and with less room for human error.
If you like simplicity, give ours a go. After asking you a few quick questions, our generator will create any of the legal document’s your business requires.
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